Post by Brittney Jones

Name: 🥇 The Gold Standard. This one is special. Customer service isn’t just a job—it’s an experience. And
Uploaded: 2025-03-04T19:47:38.206Z
Channel: Brittney Jones
Description: 🥇 The Gold Standard. This one is special. Customer service isn’t just a job—it’s an experience. And making sure teams feel confident and empowered has always been something I’m deeply passionate abou

Learning & Development Leader | ‘Safe to Grow’ Leadership | Creating psychologically safe environments where people learn & perform | Change Management Professional

🥇 The Gold Standard. This one is special. Customer service isn’t just a job—it’s an experience. And making sure teams feel confident and empowered has always been something I’m deeply passionate about. That’s why I’m super excited to introduce our latest L&D launch: 💡 The GOLD Framework – designed to create real impact in every customer interaction! 🚀 🔑 G.O.L.D. stands for: 🔥 Guide 🌱 Own 🎧 Listen 💪 Deliver But here’s the best part—this isn’t just another training program. We took it to the next level by designing a video-game style e-learning experience 🎮✨ because learning should be immersive and fun. When people enjoy learning, they don’t just remember it—they live it. None of this would have been possible without 2 key people who helped move this forward: 🎨 Kim Mangandi – the mastermind developer who turned this into a reality. Your creativity and execution were unreal! ⚡ Sandra Corcellut – the powerhouse behind Operations who championed this every step of the way. Your leadership made all the difference! I’m so proud of what we’ve built, and I can’t wait to see the impact this will have here at International Workplace Group plc! 💛 #ProudMoment #GOLDFramework #CustomerService #Innovation #LearningAndDevelopment #Leadership

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