Post by Brisa Cisneros

92% vs. 10%. That's the difference between responding to a lead in 1 minute versus 1 hour. I went down a rabbit hole researching speed-to-lead statistics, and what I found was shocking: → 78% of customers buy from whoever responds first (not cheapest, not best-first) → Wait 5 minutes and your odds drop 80% → Most businesses only contact 27% of their leads For services companies, this is brutal. Your team's on a job site, a homeowner calls about a broken system, and... voicemail. By the time you call back, they've moved on. The hidden cost? If you're generating 500 leads/month but following up on only half, that's potentially $600k/year in lost revenue. The interesting part: this isn't about working harder. It's about having systems that respond when your team physically can't. I'm curious-for folks running service businesses: -How are you handling inbound calls when your team's in the field? -Are you seeing this 5-minute window play out in your business? -What's worked (or hasn't) for you? Drop a comment. I'm genuinely interested in how different companies are solving this.