Post by Boston Consulting Group (BCG)

Name: How did British Airways achieve its best performance in 15 years at one of the world's busiest airpo
Uploaded: 2026-06-19T13:00:35.759Z
Channel: Boston Consulting Group (BCG)
Description: How did British Airways achieve its best performance in 15 years at one of the world's busiest airports? At Heathrow Airport, small accountable teams took direct ownership of specific flights and cus

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How did British Airways achieve its best performance in 15 years at one of the world's busiest airports? At Heathrow Airport, small accountable teams took direct ownership of specific flights and customers. A new Operations Control Center gave everyone real-time visibility to act, not react. The result? Record punctuality, better customer experience, and a workforce that actually feels proud of where they work, all in under a year. Watch the video and read the full story here: https://lnkd.in/eWZZsF2D

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