Post by Blue Dart

Name: Customer experience has evolved far beyond resolving issues; today, it's about building trust at eve
Uploaded: 2026-06-04T13:37:42.710Z
Channel: Blue Dart
Description: Customer experience has evolved far beyond resolving issues; today, it's about building trust at every interaction. In a recent conversation with EngageX by Exotel, SONIA NAIR, National Head – Custom

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Customer experience has evolved far beyond resolving issues; today, it's about building trust at every interaction. In a recent conversation with EngageX by Exotel, SONIA NAIR, National Head – Customer Service, Blue Dart, shares her perspectives on the changing expectations of customers, lessons from the logistics industry, and what it takes to deliver meaningful experiences at scale. Here's a glimpse from the conversation. Watch the full episode to hear more:https://lnkd.in/dewPrZVV Forbes India CNBC-TV18 #CustomerExperience #CX #BlueDart #Leadership #CustomerCentricity #Exotel #EngageX #BusinessLeadership #Logistics #FutureOfCX

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