Post by Billogram

"I think timing is almost the most impactful thing." Not the technology. Not the automation. The timing. When you send a reminder, how you phrase it, and whether you reach the customer before or after frustration sets in. Our CEO Jonas Suijkerbuijk talked to Telecompaper about why billing accounts for up to 80 percent of telecom support volume, how one Nordic operator brought that down by 40 percent, and what open banking means for recurring payments in Europe. Full article and podcast available in English via the link!