Post by Ben Mills
Director, Product Success (ITAM) at ServiceNow
If your asset team is still manually deciding consume vs. transfer vs. purchase on every hardware request, that's time better spent elsewhere. Randy breaks down the three agents behind Now Assist for HAM's agentic sourcing and shows what "zero manual decisions" actually looks like once stockroom location data and the Auto Consume / Transfer / Purchase flags are configured. The pilot-one-flag-at-a-time rollout guidance is solid, practical advice for anyone planning a deployment. Worth a watch. 👇