Post by Ben Mills

Director, Product Success (ITAM) at ServiceNow

If your asset team is still manually deciding consume vs. transfer vs. purchase on every hardware request, that's time better spent elsewhere. Randy breaks down the three agents behind Now Assist for HAM's agentic sourcing and shows what "zero manual decisions" actually looks like once stockroom location data and the Auto Consume / Transfer / Purchase flags are configured. The pilot-one-flag-at-a-time rollout guidance is solid, practical advice for anyone planning a deployment. Worth a watch. 👇

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