Post by BDQ

Are your employees part of the "ghost shift"? 👻 The traditional 9-to-5 working day is disappearing. According to new Freshservice research, 47% of IT support requests now arrive outside business hours. By Monday morning, many IT teams already have a queue of password resets, MFA unlocks and access requests waiting for them. The question isn't whether employees are working differently - it's whether IT support has evolved to keep up. In our latest blog, we explore: ✅ Why the "ghost shift" is becoming the norm ✅ How AI-powered self-service reduces waiting times ✅ Where automation delivers the biggest impact ✅ Why modern ITSM is about improving employee experience, not replacing people Read the blog 👇 #ITSM #ITServiceManagement #Freshworks #Automation #AI #EmployeeExperience #ServiceDesk https://hubs.li/Q04p7bkg0