Post by BAYOOMED

🚀 Software-based medical device launched - and now what? Reaching the market is a major milestone. But with software-based medical devices, the launch is not the finish line - it’s the starting point of the real work in the field. After go-to-market, key topics move into focus: ⚙️ Operations - stable system performance, monitoring & cybersecurity 🛠️ Maintenance - updates, bug fixes & controlled change management 💬 Chatbots & digital assistance - smart support for users and service teams 📞 Customer Support - feedback loops, incident handling, and true user proximity ✅ Post-Market Surveillance (PMS) - continuous monitoring of safety & performance The after-market phase is crucial for long-term success, compliance, and trust. This is exactly what Alexandra Heuel will dive into during our workshop at health.tech | global summit: Best practices on how PMS, operations, and support really work after launch - and how to set them up properly from the start. 🛠 Workshop: From Zero to DTx - Developing a Digital Therapeutic From Scratch 📅 March 4 | 03:00 PM - 04:30 PM 📍 Workshop Room 2 👥 Co-hosted with: Miriam Schulze (CEO of BAYOOMED GmbH), Bernd Seidenspinner (CTO of BAYOOMED GmbH) & Gregor Jelen (Managing Partner of HEPICC GmbH) Looking forward to an interactive session and connecting with you in Basel! Jochen Hurlebaus | Danielle Kilby-Lechman | Prof Jake Tran | Curie Kure | Marina Leonie Moskvina | Benedikt Schneider | Nils Gilman, PhD | Oliver Piepenstock | Przemek Grzywa | Peter Greiner | Stefan Tuchschmid | Victor Savevski, PhD | Maximiliane Gläsle | Caroline Ringauf | Rodolphe Eurin | Nicolas Loeillot | María Teresa Pérez Zaballos | Dr. Sebastian Bohl | Valerie Hepp | Joseph Isosaki | Prof. Dr. David Matusiewicz | Jorge Juan Fernández García | Dr. Guénolé Addor, MD | Blaise K. Jacholkowski, MBA | Dani Bach | Manuel Römer, PhD | Prof Vivienne Ming | Frank Desiere - PhD MBA | Fabian Landers