Post by Baringa

Operating in the Age of the Heart COOs told us something big: The role hasn’t evolved – it’s been rewritten. More noise. More partners. More AI. And far less you can actually control. At our COO Network dinner, leaders were refreshingly honest about what’s changing – and what’s now non‑negotiable. Here’s our take: 📌 Judgement is the new operational muscle. ✅ Resilience is a design choice, not a crisis response. 💡 Ecosystems beat org charts. 📌 And the heart of the business – trust, purpose, accountability – is now the COO’s real mandate. We’ve wrapped it all in a fast, practical read. If you’re thinking about the next decade of operations, this is for you. Full piece here: https://ow.ly/zBSm50YKlN2 #COO2035 #AgeOfTheHeart #Leadership #COONetwork #Baringa