Post by AXA

Name: We use AI agents to rethink the whole journey, from the first contact with a customer to the final d
Uploaded: 2026-07-16T09:00:14.628Z
Channel: AXA
Description: We use AI agents to rethink the whole journey, from the first contact with a customer to the final decision. In health claims, our system launches several agents: one checks for missing information,

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We use AI agents to rethink the whole journey, from the first contact with a customer to the final decision. In health claims, our system launches several agents: one checks for missing information, one checks coverage and benefits, another looks for possible fraud. In Switzerland, we found 7,000 different ways customers describe a broken windshield. AI agents help us understand all these ways of speaking, without forcing people into a rigid, standard process. For customers, this means faster and clearer decisions. For our teams, it means less time on repetitive tasks, and more time on complex cases where human expertise matters.

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