Post by Avaya

Airlines and airports spent more than $50 billion combined on technology in a single year, yet travelers still face siloed digital experiences and frustrating friction when plans change. The next frontier in travel services isn't deploying more AI—it’s orchestrating it. In his latest article for Cybersecurity Insiders, Tony Lama, Avaya's SVP and GM of Software, breaks down how AI orchestration creates a shared intelligence layer that allows crucial customer context to move seamlessly between channels. He highlights the power of a "Tandem Care" approach, where automated systems and human expertise work together with complete visibility, and details why robust governance must be built into enterprise AI architecture from day one. Read the full article: https://lnkd.in/g_hwCHPh