Post by Avaya

Many organizations run their customer experiences on data that is hours, or even days, old. But your business moves in minutes. That's why we are elevating enterprise data activation through our partnership with Databricks. Avaya Infinity®, built with Databricks, activates enterprise data like billing, usage, logistics, and fraud in real-time via Delta Sharing, so decisions are based on what is actually happening across the organization. By breaking down data silos and implementing secure, zero-copy data sharing, we are empowering enterprises to: - Make real-time CX decisions based on actual, live customer context. - Mitigate risk instantly by recognizing fraud patterns as they occur. - Unify disparate workflows, from logistics to billing, seamlessly into your contact center. Discover how Avaya Infinity is shaping the future of open, data-driven CX: https://lnkd.in/e3rEigXK