Post by Avaya

In a world of AI, your customers are still searching for a human touch. It’s the paradox of 2026: Consumers are living with AI every day, yet their desire for authentic human connection has never been louder. Our latest research report, "AI for Customer Experience: Living with AI, Longing for Connection," conducted a nationally represented survey of U.S. adults to track how their expectations have shifted since 2021—and the results are a wake-up call for CX leaders. Key insights include: - Why AI familiarity is rising while trust is fraying. - Where consumers want automation—and where they demand empathy. - The shift from "Contact Centers" to "Connection Centers." Don't let technology become a barrier between you and your customers, learn how to balance AI with authenticity. Download the full report here: https://lnkd.in/dCRbYB8W