Post by Avaya

Production AI requires a robust data foundation, and customer interaction data is a piece of the puzzle you can't afford to leave out. At the recent Databricks Data + AI Summit 2026, over 30,000 data professionals gathered to discuss scaling enterprise AI, governance, and platforms. In our latest blog, Avaya's David J. recaps key sessions from leaders like CAVA and Siam Commercial Bank, exploring how connected information reveals how business decisions are actually experienced by customers in real time. Discover how modern customer experience platforms like Avaya Infinity use Delta Sharing to bridge the gap between live interaction data and the Databricks lakehouse—helping your business act before the customer has to ask. Read the full event recap: https://lnkd.in/e_nBnJjE