Post by Avaya

"The greatest advances in customer experience will come from systems that understand context." In a recent interview with Pulse 2.0, Avaya’s VP of Product Management, Sarita Fernandes, breaks down how Avaya is transforming the enterprise landscape. From rationalizing our portfolio to launch the open, modular Avaya Infinity® platform, to embracing the Model Context Protocol (MCP), we are making AI practical, actionable, and deeply relevant for large-scale operations. Read the full interview: https://lnkd.in/eehn-Htd