Post by Autotask

AI success starts long before the AI. In our Customer Fireside Chat, Martin Waedt (CEO, IT Services GmbH), Javier Dugarte (CEO, Go Cloud) and Kevin Lockhart, MBA (CEO, Couna IT Solutions) explored what it takes to build IT operations that are truly AI-ready, sharing real-world lessons on workflows, integrations and data foundations that help turn AI potential into measurable results. The best insights often come from those putting it into practice every day. "In our case, we turned on Autotask Smart ticket triage and right away, we saw a 40% of our tickets being triaged automatically. We went from two people doing this job daily to just one, and hopefully we can get that down to zero." - Javier Dugarte, CEO, Go Cloud #KaseyaConnectEurope #Autotask #AIPoweredIT #ITOperations #MSPCommunity #Kaseya