Post by John Reale

Most cleaning companies measure contract health by one thing: Client complaints. But by the time a client is complaining, the contract is often already under operational pressure. At Realcorp Commercial Cleaning, we take a far more proactive approach. Using AI and operational data pulled across multiple systems, we measure a multi-layered contract health score based on leading indicators such as: • Inspection scores and inspection frequency • Time & attendance issues • Recent roster changes • Consumable outages • Toolbox talk completion • Client correspondence trends • Escalations and operational responsiveness Individually, these metrics only tell part of the story. Combined, they give a much clearer picture of overall contract health and allow our team to identify risks before service quality declines. In our view, the future of commercial cleaning isn’t just about reacting to problems. It’s about building systems that identify risk and proactively managing it before the client ever notices.