Post by AudioCodes

"Please hold" just got a lot less common 🎉 Voca CIC for Microsoft Teams Phone is now generally available, and Microsoft named us in their own Teams blog as one of the first to get there. Built on a tight, native integration with Teams Phone, Voca CIC answers routine calls instantly, in natural conversation. And when a call needs a person, it lands directly with an agent on Microsoft Teams, handing over the full context from the bot. A super intelligent handoff, so the agent picks up right where the conversation left off. No repeating, no starting over. Routine calls? Handled. Your team? Freed up for the calls that actually need them. Demo is in the comments. 👇 #MicrosoftTeams #TeamsPhone #VoiceAI #VocaCIC #AudioCodes