Post by Atos

Automation has become foundational to ITSM and ITOM transformation. But as highlighted by Atos, successful automation doesn’t start with tools—it starts with process clarity. Too often, organizations automate workflows that were never optimized in the first place. The result? Complex automations, limited ROI, and scaling inefficiencies instead of outcomes. The real shift happens when we optimize first, automate second, and scale responsibly with AI. 🔗 Read more, by Chris Casey: Process optimization - the often missed foundation of successful automation - https://lnkd.in/dnxWXxhw #AcceleratingIntelligence #ProcessOptimization #Automation #DigitalTransformation #ITSM #ITOM #ServiceNow #DigitalJourney #BusinessTransformation #Efficiency