Post by AS Watson

At Dubai Eye 103.8 and Dubai One TV’s Business Breakfast, our Group CEO Dr Malina NGAI shared why the Middle East became the first region where AS Watson chose to grow through a franchise partnership and how the Group is redefining retail through its O+O (Offline plus Online) strategy. Reflecting on Watsons GCC journey in the region, Malina highlighted the Group’s partnership with Al-Futtaim, which has expanded from a single store in Dubai Mall in 2020 to 36 stores across the UAE, Saudi Arabia, Qatar and Bahrain today. Built on a shared commitment to customer-centricity, operational excellence and long-term growth, the partnership continues to bring affordable and trusted health and beauty solutions to more customers across the GCC. During her visits to the Middle East, Malina spent time listening to customers and understanding their needs. One clear insight emerged: customers were looking for trusted skincare advice and solutions. “We brought our skincare expertise and invested heavily in training our store colleagues so they can provide trusted skincare advice,” she shared.   Looking ahead, Malina shared the ambition to reach 100 stores across the GCC, bringing AS Watson’s unique blend of retail expertise, digital innovation and human connection to even more customers across the region. To learn more about her insights, visit: https://lnkd.in/gYjsgsv9 #ASWatson #ASWatson185 #Watsons #GrowAsOne #WatsonsGCC #OPlusO #RetailInnovation #CustomerExperience #HealthAndBeautyRetail #Leadership