Post by Aspect Software

More than 100 hours saved annually on PTO reviews. Another 78 hours saved on adherence and attendance tracking. For NRTC Managed Services, workforce automation quickly added up. Supporting approximately 330 companies and managing 1.5 million interactions each year, NRTC needed more than a scheduling tool. They needed a workforce management platform that could support complex forecasting, staffing, and coverage needs across a busy BPO contact center. With Aspect Workforce™, in partnership with Call Design, NRTC reduced manual processes, automated PTO requests, improved schedule visibility, and helped their team run more efficiently. Read the case study to see how NRTC is saving time and simplifying workforce management. https://lnkd.in/gRWRHk3n #Aspect #WorkforceManagement #ContactCenter #WFM #Automation