Post by Ashwin Lewis

Many more to come.... exiting future ahead, technologies scale and so do we. Awards don't influence buying decisions. Customer results do. That's why I find @Metrigy's CX MetriStar research interesting. Instead of asking who's talking about AI the loudest, it asks customers which technologies are delivering measurable business outcomes, and how they rate the vendors behind them. This year's results recognized @NiCE across every category where it competes, from AI Agents and CCaaS to Interaction Analytics, Knowledge Management, Voice of the Customer, and Workforce Engagement. Take a look: https://bit.ly/3SF7KeR