Post by Ascensos

Scotland, you’ve done us proud 💙 💫 At the first-ever Scotland Contact Centre Forum Awards, we’re delighted to share that Ascensos, a Firstsource company, and KFC UK & Ireland have won 𝗕𝗲𝘀𝘁 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲𝗱 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 𝗛𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗧𝗲𝗮𝗺 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿🥇 This is a brilliant recognition of what can be achieved when strong partnerships, empowered teams and a shared commitment to great customer experience come together.   Our teams have shown that complaint handling isn’t just about resolution. It’s about listening, understanding and turning difficult moments into lasting loyalty. As the Ascensos and Firstsource family grows in Motherwell and Glasgow, this award reflects the strength of our retail CX expertise, our focus on outcomes, and the incredible people behind the service.   A huge congratulations to everyone involved, and thank you to KFC UK & Ireland for a partnership built on trust, collaboration and shared ambition.   We’d also like to recognise our finalists for 𝗕𝗲𝘀𝘁 𝗙𝗿𝗼𝗻𝘁𝗹𝗶𝗻𝗲 𝗧𝗲𝗮𝗺 – 𝗔𝘀𝗰𝗲𝗻𝘀𝗼𝘀 𝗙𝗶𝗿𝘀𝘁𝘀𝗼𝘂𝗿𝗰𝗲 & 𝗠𝗢𝗦𝗦. Your commitment to continuous improvement and customer experience excellence sets the standard every day.   Congratulations to Jane Thomas and her team on a successful inaugural awards programme for the region! Born Local. Grown Global. #RetailCX #CustomerExperience #ContactCentre