Post by Anil Reddy

To succeed, your customer support should be as good as the restroom Anna (Bhaiyya) at Bangalore airport. Walk in... “Namaste Sir” Confused?....he personally guides you to the exact seat like it’s VIP booking. Before you even sit.... it’s cleaned, prepped, paper placed like a 5-star experience. He literally points… “Sir, here.” (No room for bad decisions.) You finish... another “Namaste.” You wash hands... one more Namaste. You look at yourself in the mirror questioning life.... still one more “Namaste.” Meanwhile your customer support: “Hi, your ticket has been forwarded to the concerned team.” Be that Anna. Not the ticket.