Post by Andrew Springgay

Back at my desk after charging around Europe for 3 weeks. My cup is full after spending time with family, catching up with old friends and re-introducing our eldest son to his birthplace in France 🇫🇷 Skipping the “payment acceptance was great” comments, here are some more insightful winners and also-rans from my trip: 🥂🏆Best in show: Maybank and my World Mastercard. Multiple transactions across 3 currencies, online and offline, and not a single decline. Huge turnaround in 12 months when I had to call and unblock the card at a hotel checkout. It goes to show that great #fraud rules and detection make for great customer experience. Back to the top of my wallet and at 3.4 Singapore Airlines miles per overseas 💰 spent I’m already looking forward to the next vacay! 🌴 ❤️🛌 Loyalty heart warmer: Accor+ will always get a mention for its status upgrades, free breakfasts, welcome drinks and general all-round good service. ✅🚗Notable mention: SIXT for a rental upgrade when my booked vehicle was not available. And then a really good #chatbot experience that helped troubleshoot the vehicle return after hours….seriously, it avoided minutes / hours of stress 😥 trying to figure it out. 🤷🏼‍♂️📉Must try harder: TripIt you have my full #travel itinerary yet didn’t pick up the couple of airport transfers I hadn’t booked /loaded. As agentic accelerates, there is opportunity for you to spot the travel gaps, suggest some options and complete the transaction - you’re leaving #experience and #revenue on the table. Now to the email backlog! 💪 Laani M. James Nicholls alexandre aubert Steven Watt Alastair S. Lottie Meggitt, CFA #Athens #Greece #London #UK #Bayonne #France #Bilbao #Spain Norfolk Homes AVIRON BAYONNAIS RUGBY PRO Aegean Airlines Ryanair - Europe's Favourite Airline Scoot Rentalcars.com Booking.com