Post by Abir Mukherjee

Director | US Personal Banking Strategic Analytics Head

Five Things This Year Taught Me (the Hard Way) — #2 Short. Human. Earned. Lesson #2: Overwhelm is easy to miss. In my first post, I emphasized the importance of learning out loud. The second key point is that failing to slow down prevents us from noticing crucial details. Looking back, I realize I could have slowed down more. I could have created more space — for others, and for myself. On paper, things looked fine. Work was moving. Deadlines were met. Meetings were efficient. From the outside, it all felt under control. But underneath that pace, something else was happening. Some of the most capable people around me were carrying more than they showed. Not complaining. Not pushing back. Just absorbing pressure quietly. Overwhelm doesn’t arrive loudly. It slips in unnoticed. It looks like composure. Like fewer questions. Like people running on discipline instead of energy. What stays with me is how quickly things can tip. One moment everything feels manageable. The next, focus fades, confidence dips, and even simple work feels heavier than it should. No warning. No clear signal. I’ve been thinking a lot about how easy it is — especially for leaders — to mistake endurance for capacity. To assume that silence means “fine.” To keep moving because the work is moving. This year reminded me that pace matters. Attention matters. And space matters. Not to lower standards — but to make them sustainable. Overwhelm is easy to miss. Especially when you don’t slow down long enough to see it. This is the second of five lessons I’m writing down before the year ends.