Post by American Express
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At the 2026 American Express Leadership Academy in NYC, Ravi Radhakrishnan, Chief Information Officer at American Express, joined Naria Santa Lucia, General Manager, Microsoft Elevate, for a hands-on conversation with nonprofit leaders about navigating the evolving AI landscape. Moderated by Madge Thomas, Head of Corporate Sustainability at American Express, the group explored practical use cases and how to balance innovation with mission. As technology continues to evolve, sessions like this are designed to give leaders the clarity and confidence to embrace new tools — while staying grounded in the communities they serve. Watch a few key insights from the discussion:
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