Post by Amdocs

What happens when customer intent gets ׳lost in translation׳ as it moves across AI agents, systems, teams and processes? More importantly, how can we ensure it remains intact throughout that journey? That was one of the key questions explored at DTW Ignite 2026 - and the challenge at the heart of #Agentic I2O (Intent to Outcome), one of the four Catalyst projects #Amdocs showcased at this year's event and winner of the TM Forum Outstanding Catalyst Award for Customer Experience Reinvention. Co-authored with Telstra, our latest blog takes a deeper dive into the Intent Continuum, exploring how preserving customer intent from the very first interaction through delivery and assurance helps connect #AI agents, people and workflows to enable faster decisions, more predictable outcomes and a better customer experience. Explore the thinking behind this award-winning Catalyst and discover how intent-driven operations can help shape the next generation of telecom >> https://lnkd.in/d4UqwjQ2 Richard Keele | Mehrdad Ekbatani