Post by Amber Auld

Life insurance is an industry that is there for people and families in the hardest of times. That is why I am so proud of our partnership with TAL Australia, Australia's largest life insurer, a company committed to making a real difference in the lives of the people it serves through empathy, clarity and care. Governed and responsible AI deployment is enabling TAL consultants to be more present with customers during conversations. AI is powering post call summarisation - over 120,000 so far - and the AI powered knowledge assistant has answered 37,000 queries saving on average 7 mins per question. People deserve the most human experience during their hardest moments. When technology is used to empower people - that is when the magic happens. Denise Pillay Beth A. Duncan Taylor Hinesh Chauhan James DeMarco Dennis Vanderlip William Borden Lisa Strahan Peter Zoldos Adam Richings Tim Chapman Paulina Dziuda John Burridge