Post by Amazon Web Services (AWS)

20 years ago, Dr. Werner Vogels almost turned down a call from Amazon. "It's just a bookstore. How hard can it be?" He went anyway. He gave a talk. He looked around. And realized Amazon's engineers were solving—in production—problems the academic world was still debating on whiteboards. That was the moment. The culture never changed. The breakthroughs that millions of builders rely on every day? Most happened because a customer hit a wall that seemed impossible. So engineers quietly tackled it anyway. Hypervisor overhead. Time synchronization in distributed systems. Infrastructure challenges the field said couldn't be solved. Today, that same invisible engineering is pointed at AI—tackling the hardest question: How do you build trust into an AI agent that will actually do what you expect? The hardest problems are always the ones no one sees being solved. Dr. Vogels tells more stories about 20 years of innovation behind AWS on https://go.aws/4vCdg0A

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