Post by Amazon Web Services (AWS)

When a senior citizen calls about their retirement, they don't need an agent who's multitasking. They need one who's listening. https://go.aws/4eIzKWl CPF Board manages retirement & insurance for all of Singapore: 4.2 million members, many of whom are seniors who need real human guidance. But agents were toggling between systems, manually writing transcripts, and carrying the cognitive load of every call. Amazon Connect Customer now handles transcription, post-call summaries, and agent evaluations automatically. The result: agents focused on giving senior citizens better advice, not battling admin. Watch their story.

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