Post by Alpian Bank

Most banks measure support by how fast they close a ticket. The Digital Advantage study measured something else: what actually happens when a client reaches out. Information Factory assessed 23 Swiss banks on access, speed, resolution quality, and brand consistency and selected Alpian Bank as the best-practice case for client support. Their conclusion: “Alpian reframes support by removing the notion of ‘support’ altogether, positioning interactions as advisory conversations rather than problem resolution.” At Alpian, we decided to treat every contact as a relationship moment, not a cost to minimize. #Alpian #BankingUpgraded #ClientExperience #SwissBanking Source: Information Factory Digital Advantage Study, Next-Gen Banking Operating Models, 2026.