Post by Airportr Technologies

Frequent flyers used to measure #airlineloyalty in upgrades, lounges and priority lanes. Today, the most valuable passengers are placing growing weight on something less glamorous and more important to them: certainty. 𝘞𝘪𝘭𝘭 𝘐 𝘮𝘢𝘬𝘦 𝘮𝘺 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯? 𝘞𝘪𝘭𝘭 𝘮𝘺 𝘭𝘶𝘨𝘨𝘢𝘨𝘦 𝘢𝘳𝘳𝘪𝘷𝘦 𝘸𝘩𝘦𝘯 𝘐 𝘥𝘰? A 2025 JD Power study found that passengers who described their experience as "perfect" said they would fly the airline again 81% of the time. For passengers who described it as "poor," that figure dropped to 4%. Traveller trust, more than perks, predicts the next booking. Baggage sits at the centre of that trust equation. When airlines extend visibility beyond the terminal and inject bags into the system on a predictable schedule, the commercial picture changes: • Off-airport baggage services lift NPS at the moment that stress builds, with Airportr posting an NPS of 90 in Q1 across thousands of respondents • 22% of Airportr users say the availability of the service strengthens their loyalty to the airline Lufthansa Group's Miles & More integration with Airportr shows how #BaggageasaService works with existing loyalty frameworks operated by enterprise-scale network carriers. Certainty has become the upgrade frequent flyers notice on every trip. Read more on why this is reshaping airline loyalty strategy: https://lnkd.in/ejU5YiPn #airlineloyalty #passengerexperience #baggageasaservice #airlineancillaryrevenue #frequentflyer