Post by Ahmad Samater

Exciting news to share with all my friends, colleagues, partners, and those curious observers. I am thrilled to announce my official joining of Sprinklr! My journey commenced over two decades ago at Vignette, during the dawn of customer experience (CX) when digital landscapes were static, "dot-com" defined the digital realm, and personalization was a novel concept. Fast forward to today, witnessing the radical transformation of the CX sphere propelled by data, AI, and a customer-centric approach to innovation. The evolution has been profound, reshaping how brands engage, serve, and listen to their audiences. Now, I am returning to my origins, revitalized for this new era. Why Sprinklr? It's more than a tech company; it's the pinnacle of redefining customer experience on a grand scale. Here, data converges with empathy, AI partners with creativity, and experiences are quantifiable, actionable, and human-centric. Embarking on a journey into a realm where AI-driven CX, global outreach, and a driven team converge to convert potential into tangible impact. Anticipating: - Making tangible impacts – shaping brands, individuals, and experiences - Absorbing knowledge from an inspiring, dynamic tech cohort - Challenging the frontiers of AI, automation, and omnichannel innovation - Transforming seemingly unattainable ideas today into tomorrow's norms I’m bringing that same fervor and passion to Sprinklr and I can’t wait to explore how we can sprinkle a little more meaning into what we build next. Onward we go. #Sprinklr #SprinklrMEA #CustomerExperience #QatarInnovation #AI