Post by Air France KLM Martinair Cargo

Name: Every improvement starts with listening. In this episode of Inside Cargo, Anne Durrieux, Head of Cu
Uploaded: 2026-06-04T09:25:56.351Z
Channel: Air France KLM Martinair Cargo
Description: Every improvement starts with listening. In this episode of Inside Cargo, Anne Durrieux, Head of Customer Experience at Air France KLM Martinair Cargo, shares how customer feedback helps drive meanin

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Every improvement starts with listening. In this episode of Inside Cargo, Anne Durrieux, Head of Customer Experience at Air France KLM Martinair Cargo, shares how customer feedback helps drive meaningful improvements across our business. As Anne puts it: “Listening is just the first step. What really matters is taking action.” Because customer centricity is not about collecting feedback. It's about turning insights into meaningful actions and creating better experiences for our customers. A special thanks to Magalie Carrere from PROJECTIONS CLIENTS for helping us bring our customer journeys to life and embed customer thinking into the way we work. Watch the video to hear Anne's perspective. #AFKLMPCargo #HeretoConnect #InsideCargo #CustomerExperience #CustomerCentricity

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