Post by AECOM

Name: Final episode of Strategy in Transit Series 3 out now! At the center of every transit bus system i
Uploaded: 2026-06-23T12:30:00.065Z
Channel: AECOM
Description: Final episode of Strategy in Transit Series 3 out now! At the center of every transit bus system is the customer. In our final episode of this series Andrew Bui, SVP Future Fleets and Facilities z

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Final episode of Strategy in Transit Series 3 out now! At the center of every transit bus system is the customer. In our final episode of this series Andrew Bui, SVP Future Fleets and Facilities zeroes in on The Future of Customer Experience. Panelists Dawn Distler, Chief Executive Officer, METRO Regional Transit Authority, Frank Annicaro, Chief Executive Officer, Capital District Transportation Authority, Monica Tellez-Fowler, Chief Executive Officer, Central Ohio Transit Authority (COTA) and Stephen Bland, Chief Executive Officer WeGo Public Transit emphasize a customer-first approach and the importance of designing services that are intuitive, reliable, and responsive to community needs. Watch now to see how rider experience should guide every planning and operational decision: https://acm.to/A8l3 #StrategyInTransit #BusRapidTransit #BRT #PublicTransportation #AECOM

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