Post by Laura Hay

In this episode, I talk about what it really takes to lead through disruption in today’s supply chain landscape and what the next generation of leadership needs to look like. We explore how constant change has reshaped the skills leaders need most—from agility, resilience, and communication to stakeholder management and leading with clarity in uncertainty. I also break down how customer experience has evolved from a post-sale function into a core driver of supply chain performance, retention, and long-term growth. As part of the conversation, I share my perspective on the strengths women bring to leadership in complex, global environments and why those capabilities are becoming more critical than ever. We also dive into the role of AI and automation in supply chains—where it’s creating real impact today and why the future isn’t about replacing people, but empowering better decision-making, visibility, and speed. Finally, I challenge a common misconception about transformation work: that it’s mostly about technology. In reality, successful transformation is driven by people, communication, and adoption. #SupplyChain #Leadership #WomenInLeadership #CustomerExperience #DigitalTransformation #AI #Automation #BusinessStrategy #Operations #ChangeManagement #FutureOfWork #TRAX

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