Post by Nicolas SHERWOOD COURQUET

Mariana VILLASMIL-TORRES, great video—thanks for sharing. I’d like to offer a slightly different perspective on the idea of a “one-stop solution.” At Derichebourg CAMO, some activities are subcontracted due to gaps in internal expertise or resources (e.g., transitions, Part 21 FAL assembly). There is absolutely no issue with leveraging specialized partners—on the contrary, it reflects maturity and a strong commitment to delivering the best possible service. I actually shared a post on this topic, along with a few other points related to accuracy and credibility. Regarding reactivity, I also have a different view. In some instances, contracts were sent with significant delays, and customer communication did not always meet industry expectations (and no—we’re not selling furniture 😊). Your approach as a Sales Manager is clearly cautious and structured: gathering information, validating inputs, and providing controlled responses. This is a strong and appropriate approach in high-risk contractual environments. I would describe it as a risk-controlled, defensive approach, and it absolutely has its place. However, CAMO/transition activities require a different mindset. The expected standard is typically 24–48 hours for acknowledgment, even if only to confirm receipt and provide an estimated response timeline. When this step is missing, it can create frustration and a perception of low responsiveness—ultimately leading to lost opportunities or stakeholder disengagement. A simple acknowledgment buys valuable time without compromising customer satisfaction. From there: follow-up with the technical team, validate, and respond. I would call this the “business enabler” approach. Both approaches are valid—the challenge is not behavior, but positioning: risk controller vs. business enabler. Additionally, introducing interim updates or monthly status touchpoints with customers and subcontractors could further strengthen engagement and transparency. In aeronautics, I’ll quote Tim McGraw: “I miss being somebody everybody knows, where everybody knows everybody.” It’s a small world—reputation and relationships travel fast. Hope this perspective helps and contributes to the discussion.

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