Post by Debra Dirickx - Onestone

Complaints are not a problem. They’re unrealized capital. Unless you waste them instead of protecting revenue and loyalty. At Profel, they chose the latter. Not by adding yet another process, but by boldly rethinking their approach to complaints. I couldn’t be more proud of the people who took on this challenge head-on. Together, we turned it into smashing results: an increase of 107 NPS points ⚡️🙌🏆💪⭐️. Congrats Ann Cornelissen Hanne Brusselaers Nancy Lemmens Mieke Dirks Chris Foncke Miet Smets Jef Lambrechts Heleen Lauwers Didier Westphalen Rudi Veulemans Antoinette Dumon Ronny Kelchtermans Anke Boluijt Dominique Daenen Gerry Lenaerts (and to many more that are not on LinkedIn 😉) Link to the full story: https://lnkd.in/eehi-mri