Post by Jishan Qureshi

I almost ruined our product with a "perfect" feature. The entire team wanted it. Users were asking for it. Leadership approved the budget. But something felt off. So I did what most PMs avoid: I sat through 30 customer support calls in one week. Here's what I found: → Users were asking for Feature X → But they were actually struggling with Problem Y → Feature X would have added complexity without solving their real pain We pivoted. Built a simple solution to Problem Y instead. Result: 40% reduction in support tickets, 25% increase in feature adoption. The lesson? Stop building what users ask for. Start solving what they actually need. Your roadmap isn't a wish list. It's a series of bets on solving real problems. What's a time you said no to a popular feature request? Drop it in the comments 👇 #ProductManagement #ProductManager #PM #ProductStrategy #UserResearch #TechCareers #ProductDevelopment #StartupLife #ProductLed #day2 Attri Institute Gaurav Attrii