Post by Christopher Dean

A fantastic few weeks spending time with teams and customers across the UK in Glasgow, Edinburgh, Newcastle, Leeds, Cambridge and London. Yesterday, it was great to visit our brand new state of the art site in Maxim park with my Leadership team, where HSBC and First Direct will be jointly based. With first class learning facilities and on-site crèche, this was designed with input from our colleagues, for our colleagues. Big thank you to Jennifer Strybel Chloe Source BSc (Hons), MRICS, C.Build E MCABE, LEED AP BSc (Hons), Marlon Bentley Heather Paget Tim Hookham Clemmie Cook and the teams. It has been a busy quarter and I could not be prouder of all the teams: ✅ Hitting 4.3 ⭐️⭐️⭐️⭐️ and seeing HSBC now rated as ‘Excellent’ for Service on Trustpilot ✅ The launch of Maxim Park, with state of the art facilities in Glasgow for our colleagues ✅ The opening of our new Leeds Wealth Centre ✅ The launch of our new Premier spaces across the UK ✅ The release of our new in-app Digital Premier Rewards & redemption with more exciting releases coming Oct/Nov George Charalambous Clare Rowe Sally Williams Lizzie Queen (Nee Mason) Luke Bishop Alistair Griffin Emma Muller Peter Ross Emma Chee Jon Cole MBA CMgr FCMI Debbie Rankin Elizabeth Fleet Rebecca Owers, MBA, FCMI CMgr, DipPFS @sarahaulton Jose Carvalho