Post by Accor

Name: As guest expectations evolve, personalization is becoming an increasingly important part of hospital
Uploaded: 2026-06-20T08:00:01.367Z
Channel: Accor
Description: As guest expectations evolve, personalization is becoming an increasingly important part of hospitality. Mehdi Hemici, Chief Loyalty and E-commerce Officer, and Jaime Faus, General Manager of Pullman

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As guest expectations evolve, personalization is becoming an increasingly important part of hospitality. Mehdi Hemici, Chief Loyalty and E-commerce Officer, and Jaime Faus, General Manager of Pullman Paris Montparnasse, discuss how guest insights, combined with empowered hotel teams, can help create more thoughtful and relevant experiences across the stay journey. Explore the full video to learn more: https://lnkd.in/erzRMBwv

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