Post by Accor

Accor is proud to partner with the L'École de la Relation, an initiative founded by Serge Trigano and Laurent Choain, dedicated to elevating the role of human connection across service industries. At the Pullman Paris Tour Eiffel, our leaders and managers attended the launch of the École de la Relation. Accor is the first founding member to host the cohort for this inaugural edition, featuring masterclasses, rich discussions, and networking moments, a truly transformative and inspiring learning journey to better engage guests and create memorable experiences. By investing in relational leadership and continuous learning, this initiative reflects Accor’s broader ambition: strengthening trust, empowering teams, and delivering more meaningful experiences for our guests and Heartists® alike. Maud Bailly, Antonio Dias, Jaime Faus, Florencia Tauriello, Abbaye des Vaux-de-Cernay, Le Royal Monceau - Raffles Paris

Video Content