Post by Accenture Federal Services

And that’s a wrap on a fantastic sponsorship day at the American Council for Technology - Industry Advisory Council (ACT-IAC) Contact Center Summit! Huge thanks to the organizers and everyone who helped make the summit a success. Today reinforced that with rising CX expectations, continued workforce challenges, and growing focus on trust in government services, agencies need a clear starting point for modernization — and Agentic AI is emerging as a powerful, scalable way to begin transforming service center operations. To us, an Agentic Service Center is about reimagining service delivery: reducing avoidable contacts, enhancing frontline automation, and equipping human agents with AI‑driven tools that boost efficiency and accuracy. These capabilities are FedRAMP‑ready, already operating across government, and delivering measurable improvements in experience, trust, and operational performance. We’re energized by the momentum emerging around modern, agentic, AI‑enabled capabilities that can help agencies advance their missions. Let’s keep the conversation going — and keep building what’s next. To learn more, explore our Agentic Service Center approach at: https://accntu.re/4tvG0q0.