Post by Accenture Song

87% of customers won’t give a brand a second chance after one bad service experience. 😐 And now AI agents are stepping in, comparing, choosing, and purchasing on customers' behalf. Brands that don't deliver get passed over in milliseconds. But the companies getting this right? 70% of their customers spend more. Service isn’t a cost line anymore. It’s the growth engine. See the strategy behind the shift 👉 https://accntu.re/49GLKpK [Image Description: Carousel promoting Customer Contact Week 2026 with photos of people shopping online and bold purple graphics. Text highlights that brands have one chance to get service right, poor experiences drive customers away, and strong, AI-ready service fuels growth.]