Post by ACCC

WeFlex Pty Ltd, a fitness support company that is an NDIS provider, has paid a penalty of $19,800 after we issued it with an infringement notice for allegedly making a misleading statement about NDIS funding in a social media advertisement. We issued WeFlex with the infringement notice following concerns over a statement in the advertisement which ran on Facebook and Instagram between 21 November 2025 and 12 February 2026. The ad targeted parents and caregivers, encouraging them to 'get your NDIS child active' through personal training services for children and individuals with disabilities. It stated, "If you have NDIS funding, it's covered", when in fact NDIS funding will only cover personal training fitness services if these are approved under the specific terms of an individual participant’s plan. "Businesses must not make general statements that their goods or services will be approved, funded or endorsed by the NDIS, because that is not how the scheme works. Like all businesses, NDIS providers must comply with the Australian Consumer Law. The ACCC will continue to take action where we identify false or misleading advertising about access to NDIS funds for products and services." - ACCC Deputy Chair, Catriona Lowe. Learn more: https://brnw.ch/21x3tc0