Post by ACCC

We have instituted proceedings in the Federal Court against Miyagi Pty Ltd, a company offering health and wellbeing programs, and its founder and CEO, Shane Da Costa. We're alleging that the company used contracts with unfair contract terms that prevented many consumers from cancelling the health and wellbeing programs. In addition, we allege that the company used false and misleading representations about the rights of consumers to cancel and obtain a refund for its health and wellness programs, and about its staff members' professional affiliations. Miyagi provided programs to thousands of consumers experiencing health conditions including diabetes, heart disease, sleep apnoea and menopause. Consumers were charged total costs of between about $1,800 and $7,500 for six to 18-month programs, which had to be paid in full either up front or through a payment plan. Miyagi denied the cancellation and refund requests of many consumers who bought programs, including when the consumers' requests were made shortly after entering the contract and, in some cases, before they had accessed any services. "We're extremely concerned that consumers, including many with complex health conditions, signed up to Miyagi's program on a false premise, under unfair contract terms and after having been given incorrect information about their consumer rights." - ACCC Commissioner, Luke Woodward. https://brnw.ch/21x3yLW