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Melissa & Jane, CX & IT leaders at Gillette Children's in Minnesota, are problem-solving powerhouses. Once upon a time, they faced a maze of department silos, tangled vendor webs, and complex admin challenges. Inefficiency was their nemesis. Then an IT ally connected them with 8x8. They unified communications and contact center onto a single platform and gained: • Flexibility and visibility to manage operations strategically • Powerful tools: dynamic reporting, complex call routing, and beyond • A single, proactive vendor partner with a vast expert network The results spoke for themselves. Annual maintenance costs dropped 25% in the first three years. Faster escalations, fewer dropped calls, and a better experience for patients and families followed. Melissa & Jane brought simplicity and efficiency to Gillette Children's like never before. That's what supported CX & IT leaders can do. That's the Power of Melissa & Jane. Powered by 8x8. Read the full case study: https://bit.ly/3NNTTkd #PowerOfYou #8x8 #ITLeadership #CXHeroes

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