Post by 8x8

Here's how 8x8 AI Routing works. The interaction arrives. Context is gathered from your IVR or voice/digital bot. The engine scores every eligible person. The best match is made. And if the ideal person is not free? The system adapts so customers are never stuck waiting for a perfect match that may not come. Watch it in action: https://bit.ly/44EtJ8o #8x8 #AIRouting #skillsbasedrouting