Post by 8x8

Every customer deserves to reach the right expert. Not whoever happens to be available. Not a close enough match after two transfers. The right expert. Meet our newest feature, 8x8 AI Routing. 8x8 AI Routing is how CX leaders can connect customers to the right expert throughout your organization, every time. Setup is fast. Decisions are adjustable. Results are clear from day 1. Using interaction transcripts, previous history, sentiment and other real-time factors, 8x8 AI Routing analyzes data, suggests skills and skill levels for each agent, and lets administrators accept or adjust those assignments. In other words: Your rules. Your weights. Your way. One-click setup. Routing across your entire org. The right expert, instantly. Learn more about this new feature and see it in action at CCW Booth #601 or visit https://lnkd.in/giUtVTQA #8x8 #AIRouting #skillsbasedrouting #CCW2026

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